Shipping & Return Policy
At PRK Steel Products Pvt. Ltd., we are committed to providing a seamless delivery experience and transparent return process for all our valued customers.
Shipping Policy
- Dispatch Time: All standard products are dispatched within 7 to 10 working days from the date of order confirmation. Customized items may take longer depending on the specifications.
- Shipping Locations: We deliver across India. For bulk orders or remote locations, additional logistics time may apply.
- Shipping Charges: Charges are calculated based on the delivery location, order size, and weight. Any applicable charges will be communicated prior to dispatch.
- Order Tracking: Once shipped, a tracking number and logistics partner details will be provided for easy monitoring of delivery status.
- Damaged Goods: If you receive a damaged item, please report it within 48 hours of delivery with clear photographs and your order number.
Return & Replacement Policy
- Return Window: Returns are accepted within 7 days from the date of delivery, applicable only for defective or wrong items delivered.
- Conditions for Return: Products must be unused, in original packaging, and accompanied by a valid invoice.
- Non-Returnable Items: Custom-built racks or items manufactured as per client-specific requirements are not eligible for return unless damaged or defective.
- Replacement Policy: Approved returns will be either replaced or refunded after verification by our quality team.
- How to Initiate a Return: Contact our support team via email or phone with your order details and reason for return. Our team will guide you through the process.
Note: PRK Steel Products Pvt. Ltd. reserves the right to inspect the returned product before issuing a refund or replacement.
If you have any questions regarding our Shipping or Return Policy, please feel free to contact us.